Dispatch & Delivery Times
Last updated: 9 October 2026
Dispatch
We aim to dispatch orders within 1–2 working days, Monday to Friday, excluding bank holidays. Dispatch time is separate from the carrier's delivery time. If an exceptional delay affects your order, we will contact you.
Delivery options
- Standard delivery: £3.95.
- Faster delivery: £4.95, where available for your order and postcode.
The available services, charges and estimated delivery times are shown at checkout before you pay. We use Royal Mail and other suitable delivery services depending on the destination, parcel and products ordered. Some services are unavailable for certain postcodes or products, including liquids.
Faster delivery is a delivery service upgrade, not a priority dispatch service or a guaranteed next-day service. Delivery estimates start after dispatch and may be affected by bank holidays, busy periods or carrier disruption.
Tracking and delivery details
We email you when your order is dispatched and provide tracking details for tracked services. Please check your delivery address carefully at checkout. Contact us promptly if you notice an error; we will try to amend it before dispatch.
Delayed, missing or damaged parcels
If your order has not arrived within the estimated delivery period, or tracking shows a delivery you have not received, email smithandkennedy@outlook.com with your order number. We will investigate with the carrier and arrange an appropriate solution.
We remain responsible for your goods until they are delivered to you or a person you have nominated to receive them, subject to applicable law. Carrier claim deadlines do not restrict your statutory rights. If a replacement and the original parcel both arrive, please contact us so we can arrange any necessary return at our cost.
Delivery is available to destinations supported at checkout. If no service appears for your address, please contact us before ordering.