Terms & Conditions | Smith & Kennedy Scents

Terms & Conditions

By accessing and using this website, you agree to the following terms and conditions:

COPYRIGHT

All images, content, and designs are Copyright © Smith & Kennedy Scents. All rights reserved.
Contact Email: smithandkennedy@outlook.com

PRIVACY POLICY & USE OF YOUR PERSONAL INFORMATION

We are committed to protecting your privacy. The information we collect, including your name, address, phone number, and email address, is solely used to process your order and provide necessary notifications, such as processing and dispatch updates.

Privacy and Data Protection: We are committed to complying with the General Data Protection Regulation (GDPR). You have the right to access, correct, or request the deletion of the personal data we hold about you. We will only use your personal information as described in our Privacy Policy and will never share your information with third parties without your consent, except as required by law.

COOKIES

Cookies are small files stored on your device that help us improve your shopping experience. Our cookies and those of third parties do not store personal information. We use cookies to:

• Enable effective browsing and shopping cart functionality
• Facilitate payments
• Track sales and site visitor statistics

You can disable cookies through your browser settings, but this may affect website functionality.

MAKING A PURCHASE

Payment is required at the time of purchase. We accept all major debit/credit cards, securely processed via Worldpay or PayPal. Your card details are not stored or visible to us. All prices are in GBP (£).

RIGHT TO CANCEL

You have the right to cancel your order within 14 days of receiving the goods, without giving any reason. If you choose to cancel your order, you must inform us in writing (via email is acceptable). Once you've informed us of your cancellation, you must return the goods to us at your expense within 14 days. We will process your refund within 14 days of receiving the returned goods or proof that they have been sent back, whichever is sooner.

PRODUCTS

We strive to describe our products as accurately as possible. As most of our items are handmade, slight variations in colors or batches may occur.

PRODUCT IMAGES

All images on this website are our property and cannot be used without written consent. These images remain our copyright.

DELIVERY

We dispatch orders within the UK via Royal Mail. For detailed dispatch times and delivery options, please visit our Delivery Page.

DELAYS IN TRANSIT / LOST OR DAMAGED ITEMS

You will receive an email notification once your order has been dispatched. While we cannot control Royal Mail delivery timescales, if your order does not arrive as expected, we will investigate and, if necessary, send a replacement or arrange a refund after 14 days have passed without delivery, (14 days from dispatch day)

RETURNS

If you wish to return your order, please contact us to discuss the process. Refunds can only be issued for unused and undamaged goods. Used items cannot be returned. The buyer is responsible for return postage fees.
For damaged items, you must contact us within 48 hours of receiving the order, providing photos of the damage and packaging. After 48 hours, we cannot offer refunds or replacements.

ELECTRICAL ITEMS

All electrical items are covered by us for up to 28 days from delivery. If your item arrives damaged, you must report this within 48 hours. After 28 days, any issues must be addressed directly with the manufacturer under their warranty, and the customer is responsible for any shipping costs incurred. Faulty electrical items returned within 28 days will be replaced or refunded.

RETURNS FOR SALE ITEMS

Please note that sale items may be subject to different return policies. If you are returning a sale item, refunds may be given as store credit rather than the original payment method.

CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible. If your item has not been dispatched, we will cancel and refund your full order.

CUSTOMER SERVICE AND COMPLAINTS

If you have any concerns or complaints about your purchase, please contact our customer service team at [contact email/phone number]. We aim to resolve all complaints within 14 days. If we are unable to resolve your complaint to your satisfaction, you may be able to refer your complaint to an Alternative Dispute Resolution (ADR) provider or the UK’s Consumer Ombudsman.

CHANGES TO THESE TERMS

We reserve the right to update and amend these terms at any time to comply with current policies and legislation. By using our website, you accept responsibility for staying informed of any changes to our terms.