Terms & Conditions / Smith & Kennedy Scents

Last updated: 9 October 2026

About us

Smith & Kennedy Scents, operated by Denise Smith and David Smith.

Email: smithandkennedy@outlook.com

Correspondence address:
Smith & Kennedy Scents
Unit 20, Huntershill Village
Bishopbriggs, Glasgow
G64 1RP
United Kingdom

This is our correspondence address. Our former retail shop is closed. Please contact us before sending products back so we can provide the correct return instructions.

These terms apply to purchases from www.smithandkennedy.co.uk and use of our website. Our store is hosted by Shopify.

Products and safe use

We aim to describe and photograph products accurately. Handmade products may have minor variations in colour and finish, and screens can display colours differently. Goods must still match their description and meet statutory quality standards.

Follow each product's label, safety warnings and instructions. Home fragrance products are not for consumption. Keep them out of reach of children and pets. Never leave a lit candle or tealight warmer unattended.

Orders, payment and prices

Prices are in GBP (£), including any applicable taxes. Delivery charges and the total payable are shown before you complete checkout. Payment is required when ordering, using the payment methods offered at checkout.

Your order confirmation acknowledges receipt of your order. We accept the order when we send the dispatch confirmation. If an item is unavailable, payment cannot be processed, or an obvious pricing error affects your order, we will contact you and offer a correction or cancellation with a refund. We will not charge a higher price without your agreement. Price changes do not change an already accepted order.

Please provide accurate contact and delivery details. Contact us promptly if you need to amend or cancel an order.

Delivery

We aim to dispatch within 1–2 working days, Monday to Friday, excluding bank holidays. Standard delivery is £3.95 and faster delivery is £4.95 where available. Available services and delivery estimates appear at checkout. See our Shipping Policy for full details.

We remain responsible for goods until delivery to you or your nominated recipient, subject to applicable law. If we do not deliver within the agreed period, or within 30 days where no period was agreed, you have the remedies provided by law, which may include setting an additional reasonable delivery deadline or cancelling. An essential agreed delivery date may give you the right to cancel immediately if missed.

Cancellations, returns and faulty goods

You normally have 14 days after the day you receive your order to tell us you wish to cancel, followed by a further 14 days to send goods back. Statutory exceptions include clearly personalised goods. Sale items are not excluded simply because they are discounted.

For a whole-order cancellation, the standard outbound delivery charge is refundable. You pay return postage for a change-of-mind return. We cover reasonable return costs for faulty, damaged or incorrect goods. See our Returns and Refund Policy for deadlines and full details.

Faulty goods, including electrical items, remain covered by your statutory rights. No 48-hour reporting condition or 28-day warranty limit restricts those rights.

Offers and discount codes

Offer-specific eligibility, exclusions, minimum spends and expiry dates apply as stated when the offer is presented. Unless an offer expressly says otherwise, codes cannot be combined and apply to eligible full-price items rather than sale items or already discounted bundles. The checkout shows the applicable discount before payment. See our Discount Codes page.

Website use and intellectual property

Use the website lawfully. Do not introduce malicious software, attempt unauthorised access, misuse personal information or interfere with the service. Our content and branding, and content licensed to us, are protected by intellectual property rights. You may view and use the site for personal shopping; commercial reproduction requires permission.

External websites have their own terms and privacy arrangements. We cannot guarantee uninterrupted website availability, but this does not limit our obligations for goods you buy.

Privacy

Our Privacy Policy explains how we handle personal information, including orders, customer service, marketing and cookies.

Liability and your rights

We are responsible for foreseeable loss and damage caused by our breach of contract or failure to use reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or your statutory consumer rights.

Complaints and governing law

Please email us with your order number and details of your complaint. We will investigate and seek a fair resolution. If a complaint cannot be resolved, we will provide information about any applicable alternative dispute resolution arrangements.

These terms are governed by Scots law. This does not deprive consumers elsewhere of mandatory protections under the law applicable to them. You may bring proceedings in the courts available to you under applicable consumer law.

Changes

We may update these terms for future orders. The terms in force when your order is accepted apply to that order.