Q - How do I order?
Q - How will I know if you have received my order?
Q - When will I receive my order?
A- Our current dispatch time is 3 days and delivery times 2-3 days
Q - What if I change my mind?
Q - What if I cant smell?
this is something out of our control, in line with our refund policy you have 14 days after delivery to return any unused/undamaged items back to us for a refund. (please contact us for reruns email@example.com)
Q - How long are delivery times?
We aim to dispatch all orders within 1 days (mon-Fri) 🚚
We send all orders via the royal Mail 24 tracked delivery service.
Delivery guide time is between 2-3 days after dispatch.
Q- Do you do free delivery?
A - We offer free royal mail 24 tracked delivery on all orders over £60 (subject to change)
Q- What type of wax melt warmer should I use?
A - As our wax is a very hard wax we do recommend a tea light warmer this will allow the wax to get hot enough to release the scent vapor nice and strong and for longer.
If you use an electric warmer the wax wont get hot enough to get the same scent experience you get from a tea light burner.
All of our in house testing for scent throw & burn times are done using a tea light warmer.